So, you’ve spent time getting clear on your ideal client. You’ve created some packages, and the marketing you are doing is paying off. So, people are now contacting you to ask you about working with you.
You’re sharing your fabulous program with a potential client. You both know it's perfect and you can feel her getting excited about the transformation within her reach! You mention your fee and…
… the next words you hear are "I'd love to, BUT…"
"… I can't afford it…"
"… It's not the right time right now…"
"…I need to check with my partner…"
"… I need to check with my gut – can I get back to you?"
First things first: don't freak out! The "yes, but" is a concern, or objection… and you'll hear them around 80% of the time. (Remember, where there's the opportunity for big breakthroughs to occur, there is also fear.)
Many people dread objections, but they most likely represent a good thing. They mean that your client is really interested. They can see that you’re giving them an chance to change their lives and they want to step into it. Problem is, they're just a little fearful. And this is the time you need to support them through it.
I want to share with you what you MUST do when your client says "I'd love to, but…" (This change will have you sailing through concerns easily so your client can experience the breakthroughs they truly want…)
What people do in one area of their life, they generally do everywhere. So your client’s “Yes, BUT” has stopped them before, and it is showing up somewhere else in their life too. It will continue to stop them again and again. That is why what they really need in this moment, is support from you.
Coaching your potential clients on their "Yes, BUT"s and getting to the real truth, is actually a tremendous gift.Thankfully, it is also a skill that can be learned. Here's how to easily move through the top 3 (make that only 3) "I'd love to… but"s so they can say yes to the change and success they truly want…
1. "I'd love to, but… I don't have the money."
Most solopreneurs take the money objection at face value, without realizing that "I can't afford it" is rarely, if ever, really about the money. Your job in that moment is to find out if it's really about the money, or it's about something else. (Again, 90% of the time, it's the latter.)
Here's a great response to the money objection:
“That’s a shame. I’m sorry can’t afford this right now.. It is a big investment and often people see it as unaffordable when they have not yet experienced the incredible results that can be achieved.”
If they say start to make excuses as to why they can’t afford it… then it really isn't the money. You can just say, "You sound hesitant, is there something else?" This will open the door to discovering the real issue… and coaching them through it.
2. "I'd love to, but… I don't have the time."
We all have the same 24 hours in a day, so the time objection is really about priorities. You can find out if they're truly swamped (or just a little scared) with this question:
"If I waved a magic wand and created all kinds of time in your schedule, is this something you'd want to move forward with?"
If they say "Yes, absolutely," then they only think they don't have time. At this point it will help them to discover where they are using their time and to establish what’s really priority for them.
3. "I'd love to, but… I need to think about it."
You need to be careful with this one, because without your love and support, because the fear your client is undoubtedly feeling can quickly take over during "thinking time." And that would be tragic.
If your program is a fit for them, "I have to think about it" usually means "I'm afraid" or "I don't know if I can do this." To open the dialogue, simply say, "That’s not a problem. What is it that you need to think about?"
After they answer you, you can ask “How long do you need to make that decision?” And then set a time frame for them to get back to you with their decision.
That might sound a little blunt, but when delivered with sincerity and grace, your client will actually breathe a sigh of relief. They will know that you care and that they need not be alone with their fear as they take this powerful next step.
It can often work well to offer a “Fast Action Bonus” to help nudge them along in their decision.
If you think about it, every time you get your client close to a decision, they have had to reach their emotional pain point. If you allow them to ‘think’ about it, that means they have to re-visit this pain point again. This can be tragic, as they may never make the ‘yes’ decision. You will be serving your client best, by giving them a very limited time in which to come back to you.
Remember: these strategies are NOT designed for persuading people into doing things that are not a good fit. Rather, to help people move through any blockages they may have and accept a moment of empowered action that could change their life forever. Being fully present and pointing out what you see is blocking their success is a gift of caring, generosity and love.
I would love to have your comments on this subject….